At BigMickey.ie we strive to ensure that all items meet your highest expectations, Please inspect all goods upon receipt, if an item is damaged or defective please contact us immediately. If for any other reason, you feel the need to return your item(s), you must return your item(s) within 14 days of receipt.
To complete your return, we require a receipt or proof of purchase, Please fill out the return form below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Gift cards
* Some health and personal care items
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items that have been custom made and/or assembeled on site are non-returnable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please fill out the form below. We will reply within 24hrs and once the return has been agreed you can ship your item to Bigmickey.ie, Sligo Road, Longford, N39x028, Ireland.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
In most cases, you will be responsible for paying for your own shipping costs for returning your item, although we do make concessions for damage or defective goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• It can take up to 28 days for a return to be processed depending on the delivery method used
• Delivery is refunded at our standard website rates
• Any queries in relation to returns can be made to the Internet Sales Department at BigMickey.ie at (043) 3341895 or by email to email@example.com.